information hub.

Got questions? We've got answers. Whether you're a customer looking to enjoy our beverages or a business interested in hosting one of our vending machines, you'll find all the essential information below. Our FAQs cover everything from payment methods and product ranges to installation and servicing for commercial partners. We're here to help 24/7, contact us on WhatsApp +61 472 806 178

What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, WeChat Pay, Alipay, Apple Pay, Google Pay, and Samsung Pay. All our machines are cashless and use the latest secure Nayax vPOS payment systems.

Can I use my phone, watch or other digital device to pay?

Absolutely. You can use Apple Pay, Google Pay, Samsung Pay, WeChat Pay, or Alipay on all our machines. Just tap your device on the payment terminal.

Do you accept contactless payments?

Yes! All our machines accept contactless card payments and mobile wallet payments including Apple Pay, Google Pay, and Samsung Pay. Simply tap your card or phone to pay.

Are the payment systems secure?

Yes, all our machines use the latest Nayax vPOS payment systems which are very secure. All transactions are encrypted and no card details are stored on the machines.

How do I report a faulty machine?

Contact us through our website's contact form or message us on WhatsApp +61 472 806 178. We respond within 1 day and will arrange repairs as quickly as possible.

What if the machine takes my money but doesn't give me a drink?

Don't worry! Make a new selection and tap your card again to collect your purchase. Once you have your drink, contact us via our contact form or WhatsApp +61 472 806 178 we'll investigate and process your refund.

How do I get a refund if something goes wrong?

Contact us via our contact form or WhatsApp +61 472 806 178 with details of the issue. We process refunds immediately, though it may take a few days to reflect in your account depending on your payment method.

What drinks and snacks are available?

We offer many varieties of drinks across our machines, and each location varies so be sure to visit them all. Click here to view our full range of available beverages.

Are your machines available 24/7?

Our machines operate 24/7, however access depends on the specific location. Outdoor public spaces are accessible around the clock, while indoor locations are limited to building hours which vary from site to site.

Is there a customer service number I can call?

We provide support through our website contact form and WhatsApp at +61 472 806 178. Our WhatsApp support operates 24 hours, and we respond within 1 day.

What types of vending machines do you offer?

We currently specialise in beverage vending using premium Fuji Electric Japanese vending machines. We're also investigating expanding into snacks and other consumables in the near future.

How much does it cost to get a vending machine?

We own and maintain all our machines, providing a full-service solution at no upfront cost to you. We're also introducing a lease-to-buy scheme in the coming months, which will be fully stocked and serviced by us.

How long does it take to get a machine installed?

Installation typically takes 2-4 weeks depending on your location, stocking requirements, and site access arrangements.

What happens if the machine breaks down?

Our machines automatically alert us to errors and issues. We attend to machines as soon as possible to ensure downtime is kept to a minimum.

How do you restock the machines?

We handle all restocking based on our cloud monitoring data. We're also happy to work with you on specific requests or preferences, such as particular drinks or low-and-no sugar options.

Can you install machines in any location?

Our machines can be located indoors or outdoors and can withstand all Australian weather conditions - rain, hail, shine, or outback. We'll work with you to find the optimal placement for your space.

How do you monitor stock levels?

We use Nayax CORE software to track all telemetry, monitoring, stock, sales and inventory. We receive real time reports and restock proactively to ensure we're never out of product lines.

Do you provide maintenance and servicing?

Yes, we provide complete maintenance and servicing as part of our full-service offering. All repairs and upkeep are handled by our team.

What's the process to get started with your service?

Getting started is straightforward. Contact us to discuss your needs, and we'll arrange a site assessment to determine the machine placement and product selection. Then, we'll handle delivery, installation, and setup.

What power requirements do the machines have?

Our machines are fitted to Australian standards and simply plug into a regular 240V 10-amp Australian socket, just like any other household appliance.